Remote Support


Remote Support

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One of Provirtual’s goals is to be a single point of contact service for your business where one call provides you access to a technician who can answer your questions and provide Montreal with prompt and efficient Remote Network and Computer Technical Support Services. We can offer Remote Customer Tech-Support Services ranging from Remote Server Maintenance and Telephone Support to full service packages which cover Workstations, File Servers, E-Mail servers, Password Resets, Back-Ups, and more.

Provirtual’s main Remote Network and Computer Technical Support service is Software Updates. Provirtual wants to ensure that you have all the features you need on your business machines. Every piece of software on your computer at this time has probably been upgraded in some way to provide better features, problem area (bug) fixes and possibly security enhancements. Provirtual can take the responsibility of looking out for new versions of your current software so that you can receive changes like these and improve your everyday computing use.

The best part about it? You don’t have to lift a finger. We are always up to date with Software Updates and releases of newer versions. We will notify you that these Software Updates or Newer Versions are available, then we will establish a Remote Desktop connection and make the installation on your Workstation Computer or Server. Provirtual wants to ensure that your Home or Office Workstation / Server has all the features you need, no problems and bugs, and most importantly no security threats which can allow access to hackers and put your valuable information at risk.

A patch is a piece of software designed to fix problems with, or update a computer program or its supporting data. This includes fixing security vulnerabilities and other bugs, and improving the usability or performance. Though meant to fix problems, poorly designed patches can sometimes introduce new problems (see software regressions). In some special cases updates may knowingly break the functionality, for instance, by removing components for which the update provider is no longer licensed or disabling a device.

We strive to deliver a level of service that exceeds the expectations of our customers. If you have any questions about our services, please do not hesitate to contact us. We have a team of responsive experts available to assist you.

Call us now at 514-447-4336